Services
Support built around your business
Four ways we keep UK businesses running — from the data centre to the desktop, with engineers available day and night.
Data Centre Support
Server rooms and data centres need more than a ticket queue. We provide hands-on support for the hardware that keeps your environment running — from new installations and tidy rack work through to planned removals and secure disposal.
Server Installation & Racking
We take servers from delivery to live. That means unboxing, mounting on rails, connecting power and network, managing cables and labels, then power-on checks and a clear handover so your team knows what was done.
Switch Installation & Mounting
We rack-mount switches, patch them cleanly, label ports and leave a port map you can trust. We apply the configuration you supply and leave the cabinet tidy enough for the next engineer to follow.
Device Decommissioning
When kit reaches end of life, we plan the power-down, de-rack and remove it, clear the cabling left behind, and update asset records so your inventory stays accurate. Equipment can then be prepared for secure disposal.
ITAD (IT Asset Disposition)
We collect retired assets, wipe or physically destroy drives, issue certificates of data destruction where required, track what left site, and arrange WEEE-compliant recycling or remarketing. That helps you meet UK GDPR duties when data-bearing equipment leaves the building.
What's included
- Server delivery, unboxing, rack mounting and power-on checks
- Switch mounting, patching, port labelling and port-map documentation
- Planned decommissioning, de-racking and asset record updates
- Secure ITAD — drive wipe or destruction, tracking and WEEE recycling
- Urgent on-site response when hardware fails, day or night
Break Fix
When a device or a piece of infrastructure fails, waiting is not an option. Break-fix support is there to repair or replace faulty hardware and get your people working again.
We dispatch qualified engineers to site when that is the fastest route, and we stay with the job until it is resolved within your SLA. You are told what failed, what we did, and what to expect next.
What's included
- Diagnosis of faulty hardware
- Repair or replacement to restore service
- Qualified engineers sent to site when required
- Work tracked against your agreed SLA
- A clear confirmation once the job is done
Desktop & IT Support
Your team needs their devices, applications and access to work. We support the people using them, with remote help when that is enough and an engineer on site when it is not.
Support is shaped around how your business actually runs, covering day-to-day issues as well as the infrastructure and security operations that sit behind them.
What's included
- Remote support for users and their devices
- On-site visits from dedicated engineers
- Help with the applications your team relies on
- Support for infrastructure and IT security operations
- A single point of contact instead of a rotating queue
Rollouts & Migrations
Moving users, devices or systems is where poorly planned work shows up as downtime. We plan rollouts and migrations so the change is sequenced, communicated and your business keeps running.
During go-live, and after it, 24/7 support is in place so issues are picked up immediately rather than left until the next working day.
What's included
- A plan agreed before any change begins
- Sequenced rollouts designed to limit disruption
- Engineers available through the go-live window
- 24/7 support during and after the move
- A clear handover once the new environment is stable
Need IT support right now?
Our team is available 24/7. Call us directly or send an enquiry and we'll respond fast.